Privacy Policy

Last updated: 21 August 2026

Freight Connect LLC (“Freight Connect LLC,” “Freight Connect,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Freight Connect LLC collects, uses, protects, retains, and discloses information when you visit or use https://freightconnectllc.com/, submit information through our website, communicate with our team, request our services, or otherwise interact with Freight Connect LLC.
Our website provides information about our truck dispatching, logistics support, carrier services, and related transportation business services for owner-operators, carriers, drivers, and small fleets.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or voluntarily provide personal information through it.
 

1. Definitions

For purposes of this Privacy Policy:
“Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an individual or business contact.
“Website” means the Freight Connect LLC website located at freightconnectllc.com and its related pages.
“Services” means the truck dispatching, logistics support, carrier support, lease-on related services, communications, and other services offered by Freight Connect LLC.
“SMS” means text-message communications sent to a mobile telephone number through our messaging program.
 

2. Scope of This Privacy Policy

 
This Privacy Policy applies to information collected through our website and through communications or interactions associated with Freight Connect LLC.
It does not automatically apply to websites, applications, load boards, payment processors, communication platforms, factoring companies, brokers, carriers, or other third-party services that may be linked to or used in connection with our business.
Third-party services operate under their own privacy policies and terms. We encourage you to review those policies before providing information directly to those services.
 

3. Information We Collect

Depending on how you interact with Freight Connect LLC, we may collect different categories of information.

A. Contact Information

When you contact us, request a consultation, submit a form, or communicate with our team, we may collect:
  • Full name
  • Company or business name
  • Email address
  • Telephone number
  • Mobile telephone number
  • Business address
  • Mailing address
  • Preferred method of communication

B. Carrier and Transportation Information

If you inquire about or use our dispatching or carrier-related services, we may collect information such as:
  • Carrier or company information
  • Equipment or truck type
  • Trailer type
  • Operating preferences
  • Preferred lanes or regions
  • Freight requirements
  • Business or operating information
  • Information necessary for carrier setup
  • Information contained in documents voluntarily provided to us

C. Communication Information

When you communicate with Freight Connect LLC by email, telephone, SMS/text message, contact forms, or other communication channels, we may retain information necessary to manage and respond to that communication.
This may include the content of communications, dates and times, contact information, and related communication records.

D. Website and Technical Information

When you visit our website, certain information may be collected automatically, including:
  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of access
  • Approximate duration of website visits
  • Website interaction information
  • General technical and diagnostic information
This information helps us maintain and improve our website and understand how visitors use it.
 

4. How We Collect Information

We may obtain information through:
  • Website contact forms
  • Consultation or inquiry forms
  • Email communications
  • Telephone communications
  • SMS/text messages
  • Direct communications with our employees or representatives
  • Carrier or customer onboarding
  • Documents voluntarily provided to us
  • Cookies and similar website technologies
  • Other legitimate business interactions
You may choose not to provide certain information. However, some information may be necessary for us to respond to an inquiry or provide requested services.
 

5. How We Use Personal Information

Freight Connect LLC may use information for legitimate business and operational purposes, including to:
  • Respond to inquiries
  • Provide requested information
  • Provide dispatching and logistics support
  • Communicate with carriers, drivers, owner-operators, and customers
  • Coordinate dispatch-related activities
  • Manage carrier relationships
  • Process onboarding and setup information
  • Communicate regarding requested services
  • Schedule consultations or calls
  • Provide customer support
  • Maintain business records
  • Improve our website and services
  • Analyze website usage and performance
  • Maintain website and communication security
  • Detect and prevent fraudulent or unauthorized activity
  • Resolve disputes
  • Enforce applicable agreements
  • Comply with applicable laws and legal requirements
We may also use information for another purpose when that purpose is disclosed at the time the information is collected or when you provide appropriate consent.
 

6. SMS Terms and Conditions

Freight Connect LLC may offer SMS/text-message communications to individuals who voluntarily provide a mobile telephone number and provide the required consent to receive text messages.
Depending on the communication program, messages may relate to:
  • Freight Connect LLC services
  • Dispatching inquiries
  • Consultation requests
  • Customer or carrier communications
  • Appointment or scheduling information
  • Service-related notifications
  • Follow-up communications
Other communications consistent with the consent provided.
 

7. Mobile Information Protection

Freight Connect LLC does not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in data, text-message consent, and related messaging information are not disclosed to third parties for independent marketing or promotional use.
Where necessary to operate our messaging services, we may use communication technology providers, telecommunications providers, or other service providers that assist us in delivering messages. Such providers may process information only as reasonably necessary to provide services to Freight Connect LLC.
 

8. SMS Consent

If you voluntarily provide your mobile number and affirmatively consent to receive SMS communications from Freight Connect LLC, your consent may be used to send messages consistent with the program for which you provided consent.
Providing SMS consent is not a condition of purchasing goods or services from Freight Connect LLC.
 

9. Opting Out

You may stop receiving SMS messages by replying STOP to the applicable Freight Connect LLC text message, where supported.
After receiving a valid opt-out request, we will take reasonable steps to stop sending additional SMS messages to that number, except for communications that may be necessary to process the opt-out or otherwise permitted by law.
 

10. Help

For assistance with SMS communications, you may reply HELP where supported or contact Freight Connect LLC using the contact information at the end of this Privacy Policy.

11. Message Frequency and Charges

Message frequency may vary depending on your interaction with Freight Connect LLC.
Message and data rates may apply depending on your mobile carrier and wireless plan.

12. SMS OPT-IN DATA AND CONSENT

SMS opt-in records may include information such as:
  • Mobile telephone number
  • Date and time of consent
  • Method or source of consent
  • Relevant consent records
  • Opt-out requests
  • SMS responses
  • Communication-related metadata
These records may be maintained to administer our messaging program, honor opt-out requests, demonstrate consent where necessary, maintain compliance records, and operate our communications systems.
SMS opt-in information and consent records are not sold or transferred to third parties or affiliates for their own marketing, advertising, lead-generation, or promotional purposes.
This restriction does not prevent disclosure to service providers that are required to support the delivery or administration of Freight Connect LLC’s messaging services, provided such disclosure is for the applicable business purpose and not for independent marketing.
 

13. How We Share Information

Freight Connect LLC does not sell personal information as a business practice.
We may disclose information in limited circumstances, including:
  • Service Providers
We may use third-party companies and service providers to help operate our business, website, communications, technology systems, administrative functions, and other services.
Examples may include:
  • Website hosting providers
  • Communication providers
  • SMS providers
  • Email providers
  • Technology providers
  • Analytics providers
  • Payment or administrative service providers
  • Professional service providers
  • Security providers
These parties may receive information only to the extent reasonably necessary to perform services for us.
 

14. Legal Requirements

We may disclose information when reasonably necessary to:
  • Comply with applicable laws
  • Respond to lawful requests
  • Respond to subpoenas, court orders, or legal processes
  • Protect our legal rights
  • Protect the safety of individuals
  • Investigate fraud or unlawful activity
  • Protect our website, systems, or business

15. Business Transactions

If Freight Connect LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
With Your Consent, we may disclose information when you specifically authorize or request us to do so.
 

16. Information We Do Not Sell

Freight Connect LLC does not sell personal information to third parties.
We do not sell, rent, or commercially distribute mobile telephone numbers or SMS consent information for third-party marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
The above restriction does not prevent disclosures necessary to operate services requested by you, comply with law, protect our rights, or use service providers that assist Freight Connect LLC with legitimate business operations.
 

17. Cookies and Similar Technologies

Our website may use cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website.
We may use cookies or similar technologies to:
  • Keep the website functioning
  • Remember certain preferences
  • Understand website traffic
  • Analyze website performance
  • Improve website functionality
  • Detect technical problems
  • Improve user experience
You can manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

18. Analytics and Website Performance

We may use analytics or similar technologies to understand how visitors interact with our website.
This information may include pages visited, browser information, device information, referring sources, and general usage patterns.
Analytics information may be aggregated or otherwise used to improve website performance and our services.
Where third-party analytics providers are used, their handling of information may also be governed by their respective privacy policies.
 

19. Data Security

Freight Connect LLC takes reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
Depending on the nature of the information and the systems involved, safeguards may include access controls, authentication procedures, secure systems, monitoring, and other administrative, technical, and organizational measures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet or stored electronically.

20. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
  • The purpose for which the information was collected
  • The nature of our business relationship
  • Legal and regulatory requirements
  • Accounting and recordkeeping requirements
  • Dispute resolution
  • Security and fraud-prevention requirements
  • Enforcement of agreements
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

21. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information.
These may include:
  • Requesting access to certain personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of certain information
  • Requesting information about how your information is used
  • Opting out of certain marketing communications
  • Withdrawing consent where applicable
  • Requesting information regarding certain disclosures
Certain information may be retained when necessary to comply with legal obligations, maintain records, complete transactions, prevent fraud, resolve disputes, or exercise legal rights.
 
To submit a privacy request, contact us using the information listed below.

22. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.
Depending on the circumstances and applicable law, these rights may include:
  • Right to Know: You may have the right to request information about categories of personal information collected, the purposes for which information is used, and other information required by applicable law.
  • Right to Delete: You may request deletion of certain personal information, subject to exceptions permitted by law.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Opt Out: You may have the right to opt out of certain activities defined as a sale or sharing of personal information under applicable California law.
Freight Connect LLC does not sell personal information as a business practice.
 

Non-Discrimination

We will not unlawfully discriminate against an individual for exercising applicable privacy rights.
Requests may be submitted using the contact information provided in this Privacy Policy.
 

23. Other U.S. Privacy Rights

Privacy laws vary by state.
Depending on where you live, you may have additional rights regarding access, correction, deletion, portability, objection, or restriction of certain processing activities.
Freight Connect LLC will handle valid privacy requests in accordance with applicable law.

24. Communications Preferences

You may request that we stop sending certain promotional communications by using the unsubscribe mechanism provided in an applicable email or by contacting us.
Please understand that opting out of promotional communications does not necessarily stop service-related or transactional communications that are necessary to provide requested services or maintain an existing business relationship.
For SMS communications, you may use the applicable SMS opt-out mechanism, including replying STOP where supported.
 

25. Children’s Privacy

Our website and services are intended for adults and business users.
Freight Connect LLC does not knowingly collect personal information from children under 13.
If we become aware that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
 

26. Third-Party Websites and Links

Our website may contain links to third-party websites or services.
These websites are not controlled by Freight Connect LLC.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
You should review the privacy policy of any third-party website before submitting personal information.
 

27. Do Not Track

Some web browsers provide a “Do Not Track” setting.
Because there is currently no universally accepted standard for responding to such browser signals across all websites and technologies, our website may not respond to every Do Not Track signal.
 

28. Data Breach

If Freight Connect LLC experiences a security incident involving personal information that requires notification under applicable law, we will provide notifications as required by the applicable legal requirements.
Notifications may be provided through appropriate methods depending on the nature and scope of the incident and applicable law.

29. Changes to This Privacy Policy

Freight Connect LLC may update this Privacy Policy from time to time.
Changes may be made because of:
  • Changes to our business
  • New services or technologies
  • Changes to our website
  • Changes in applicable laws
  • Changes in privacy or communication practices
When we update this Privacy Policy, we will post the revised version on this page and update the Last Updated date.
We encourage visitors to periodically review this page.

30. Contact Freight Connect LLC

If you have questions about this Privacy Policy, want to submit a privacy request, or have questions about how Freight Connect LLC handles your information, please contact us:

31. Acknowledgment

By using the Freight Connect LLC website or voluntarily providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy.
 
© 2026 Freight Connect LLC. All Rights Reserved.